Shipping Policy

Order Processing Time

All orders typically take 2 business days to process before shipping. Order processing will not begin until valid payment has been received. Business days are Monday through Friday, excluding Post Office and UPS holidays such as New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. During busy periods or holidays, it may take a bit longer to process and ship your order. If there are any changes to the availability of items in your order while we're processing it, we'll notify you via email or phone call about any delays.

Shipping Time

We are shipping globally!

If you have any questions about the shipping policy, please contact support@prungo.com.

Delivery

Once your order has been shipped, you will receive a shipment confirmation email with details of the items in your package, and a tracking number. To track your package, visit our website and go to the Track Your Order page. Please note that sometimes it takes some time for the shipping company to update the status of your shipment and your tracking link may not work immediately. If you do not receive your package, please contact us within 30 days of your order date. Late requests will not be accepted.

Change Shipping Address

We can modify the delivery address for you when the package has not been shipped. Unfortunately, we cannot change the shipment once the product is in transit.

Over Delivery Time

International shipments may be delayed due to various factors. If your order is delayed, please contact us via email at support@prungo.com, and we will check the situation with the shipping company in time. Thank you for your understanding and support.

About Tax

Our goal is to provide you with the best shipping options wherever you are. Please note that the destination country may impose customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are not included in the shipping cost and will be charged separately by customs. Customers are advised to be aware of customs policies to avoid additional charges or delivery delays.

Contact Information

Questions about the Shipping policy should be sent to us at support@prungo.com.

Return & Refund Policy

We are committed to providing a comfortable buying experience for our customers.  Please make sure to contact us by email support@prungo.com at first.

*Please note that we have multiple warehouses, so the return address and company address are sometimes different. You must return the package to our designated return address after obtaining the eligibility for return. If the goods are returned without authorization, we are not responsible for the refusal, loss, damage and other problems of the package.

Return & Exchange Conditions:

• All return items must include original packaging, tags, and must be in brand new condition.
• All returns must include a return form, which can be obtained by contacting our customer service team.
• Returns must be made within fifteen (15) days of delivery date.
• Items that have been used, altered, washed or damaged will not be accepted for return or exchange.

 Non-returnable items:

The following items are non-returnable:

• Personalized or customized items.
• Items marked as final sale.
• Gift cards and vouchers.

 General Return Process:

• Contact our customer service team to initiate a return request and receive a return form.
• Fill out the return form and include it with your return package.
• Pack the item securely, and include any accessories, tags, and original packaging.
• Ship the item back to us using a trackable shipping method.

 Return Charge:

The customer is responsible for all shipping charges related to returns or  exchanges, unless the item received was damaged or defective.

 Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed to your original method of payment within fourteen (14) business days. The time it takes for the refund to post to your account may vary depending on your bank or credit card company.

 Order Cancellations:

We are unable to cancel orders once they have been shipped. If you wish to cancel an order that has already been shipped, please initiate a return once you receive the item.

 Product Damage:

If you receive a damaged or defective item, please contact our customer service team within forty-eight (48) hours of delivery to initiate a return or exchange. We will provide a return label and instructions on how to return the item.

Warranty Policy

30-Day Satisfaction Guarantee

PRUNGO is committed to ensuring the satisfaction of our customers.  If, for any reason, you are not entirely pleased with your purchase, you may return undamaged items within 30 days of the purchase date for a full refund.  Following the receipt and inspection of the returned item at PRUNGO’s warehouse, the refund will be processed promptly.

Returns Process:

RMA Requirement: To initiate a return, customers must first obtain a Return Merchandise Authorization (RMA) number by contacting PRUNGO customer support.

Complete Returns: All returns must include the original accessories and packaging.

Refund Initiation: Refunds are initiated upon the successful receipt and inspection of the return.

Replacement Dispatch: Replacements are dispatched following the receipt and verification of the return.

Delivery and Return Shipping Costs: Refunded only in the case of quality-related issues.

RMA Validity Period: The RMA for a return is valid for 30 days from the issue date.

International Returns:

Returns from Overseas (Customer-Initiated): Not accepted.

Overseas Returns (PRUNGO-Initiated): Accepted for refunds only.

Warranty Coverage:
PRUNGO products are backed by a comprehensive 12-month warranty from the date of purchase, underscoring our commitment to quality and customer satisfaction.

Warranty Inclusions:

The warranty exclusively covers manufacturing defects and faults in the original workmanship.
Replacement or repair of defective products is at Prungo’s discretion.
Limitations:

The warranty does not cover damages resulting from improper use, accidental damage, or modifications.
Products damaged due to external causes, such as natural disasters, are not covered.
Unauthorized repairs or modifications will void the warranty.

Warranty Claims:

Proof of Purchase: Customers must provide proof of purchase to file a warranty claim.

RMA for Warranty Service: An RMA number, obtained through customer support, is required for all warranty services.

Documentation: Customers may be asked to provide a serial number, photographs, or videos demonstrating the defect.

Shipping Costs: Prungo covers shipping costs for warranty-related returns.

Exclusions:

This warranty does not extend to:

Normal wear and tear.
Damage due to misuse, neglect, or accidents.
Unauthorized modifications or repairs.
Connection to an inappropriate voltage source.
Contact Information:
For any questions or to initiate a return or warranty claim, please contact PRUNGO support at: support@prungo.com.

This warranty policy is subject to changes. For the most current version, please visit our website.