The charging dock features overcharge protection, but continuous connection to a power source is not recommended. Once fully charged, the dock stops charging; however, if left plugged in, the battery will gradually discharge and recharge when the voltage drops below a certain level.

For regular use, modules can be placed back into the charging dock after each session without waiting for the battery to deplete. Alternating between two or three modules during use does not affect battery lifespan or charging efficiency.

Make sure the protective film at the bottom of the module has been removed. If it hasn’t, remove it and try charging again. If the issue continues, please send us a video showing the problem so we can assist you further.

Typically, it takes 5-12 business days to receive your order. We’re doing our best to deliver it promptly for you.

Please track your order at our Tracking page https://prungo.com/a/TRACK

Yes, we do offer international shipping to many countries! We want to make PRUNGO's benefits accessible to as many people as possible. Shipping fees and delivery times may vary depending on your location.

To check if we deliver to your country and get an accurate shipping cost, please visit our checkout page or contact our customer support team with your location details. We’ll ensure your order reaches you safely and promptly!

We're sorry to hear that you haven't received your order yet. Please follow these steps:

1. Check your tracking information: You should have received an email with tracking details. You can check the status of your delivery via the tracking link. 
2. Verify your address: Ensure that the shipping address provided is correct. If there’s any issue with the address, please get in touch with us right away.
3. Contact the carrier: Sometimes, carriers may delay deliveries or have package issues. If your package is marked as delivered but you haven't received it, please contact the carrier directly.
4. Reach out to our support team: If you're still experiencing issues, please contact our customer support team. Provide your order number, and we’ll investigate the situation and make sure we resolve it as quickly as possible.

We’re here to help and want to ensure you get your PRUNGO products as soon as possible!

Please check our return/refund/exchange policy here.

Yes, we offer exchanges for items that are in new, unused condition. If you'd like to exchange an item, please follow these steps:

1. Contact us: Reach out to our customer support team within 30 days of receiving your order.

2. Return the item: Once we confirm the exchange, you'll need to send the item back to us. Please ensure it's in its original condition and packaging.

Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. If you have any questions or need assistance with the exchange process, feel free to reach out to our team – we're happy to help!