WELCOME TO THE PRUNGO HELP CENTER
Answers, On Demand.
Find everything you need to get the most out of your PRUNGO FluxGo, from quick-start guides to in-depth technical answers.
Getting Started
Unboxing, setup, and your first session.
Usage & Best Practices
How to get the most out of your FluxGo.
Troubleshooting & Tech
Answers to your technical questions.
Orders & Support
Shipping, returns, and how to contact us.
Top Questions
How soon will I see results?
The sensation is a gentle, soothing warmth.
Results vary for everyone, but here's a general roadmap based on what our community reports. For their full stories, explore our PRUNGO Journey timeline.
- Initial Relief (First Use):It's common to feel immediate soothing for acute issues like post-workout soreness.
- Daily Improvement (Weeks 1-2):Many users start to notice a real difference in daily, chronic stiffness (like a nagging back).
- Functional Recovery (Weeks 3-4):This is often the timeframe for a tangible improvement in stubborn issues that limit your activities.
- Long-Term Change (Month 1+):With consistency, users often report reclaiming a new level of strength and freedom from old injuries.
What if it doesn't work for me?
It's simple: if you don't love your PRUNGO, you get your money back.
We offer a 30-Day At-Home Trial. Use it consistently, and if you're not happy with your results for any reason, contact us to start an easy, no-questions-asked return for a full refund.
Which power mode should I start with?
Choose your mode based on your goal for the session. A good rule of thumb is:
- Mild Mode: Best for sensitive areas and pre-activity warm-ups.
- Mid Mode: Your go-to for general soreness and post-workout recovery.
- Strong Mode: Use this for deep, stubborn aches or particularly dense muscle groups.
You can safely explore all three modes. The most important rule is consistency over intensity. We recommend using the device on any single body part 1-2 times per day.
Getting Started
What does the therapy actually feel like?
You’ll feel a gentle, soothing, and deep warmth, but it's not hot to the touch. Many users describe it as a very relaxing and comfortable experience. It’s designed to be a pleasant part of your daily wind-down routine.
Which power mode should I start with?
Choose your mode based on your goal for the session. A good rule of thumb is:
- Mild Mode: Best for sensitive areas and pre-activity warm-ups.
- Mid Mode: Your go-to for general soreness and post-workout recovery.
- Strong Mode: Use this for deep, stubborn aches or particularly dense muscle groups.
What's included in the PRUNGO FluxGo box?
Everything you need for a complete, flexible therapy experience. Your PRUNGO FluxGo set includes:
2）Magnetic to USB-A cable: For charging a single module directly, perfect for travel.
- Three (3) advanced therapy modules
- Our versatile, multi-length strapping system
- One portable wireless charging case
- Two dedicated charging cables:
2）Magnetic to USB-A cable: For charging a single module directly, perfect for travel.
How is FluxGo different from other red light devices I see online?
Most 'red light' devices simply shine light. PRUNGO is engineered to deliver results.
It starts with a design that actually fits your body. Our modular, wearable system conforms to your unique curves for a perfect on-skin fit. This is our 'zero-waste' principle: no therapeutic energy is lost, unlike with ill-fitting wraps or flat panels.
With that perfect fit, we deliver clinical-grade power directly to the source. Our Focused LEDs (up to 80 mW/cm²) and Polarized Lasers (up to 100 mW/cm²) provide a truly therapeutic dose for faster, more noticeable relief. This synergy—the LED supporting muscle tissue while the laser targets deep joints—is our 'secret sauce'.
And it’s all built to last with medical-grade materials and a confidently safe Class 3R system. This isn't just different. It's a smarter, more effective approach from start to finish.
Usage & Best Practices
How often and for how long should I use it?
Consistency is your key to success. For any single area, we recommend 1-2 sessions per day.
Think of it like exercise: consistent, regular sessions will yield far better results than occasional, marathon sessions. Listen to your body and find a daily rhythm that works for you.
Which power mode is right for me?
Your mode choice depends on your goal for the day. Here’s a simple guide:
- MILD: For daily maintenance, sensitive areas, or pre-activity warm-ups.
- MID: Your go-to for post-workout recovery and general soreness.
- STRONG: For deep, stubborn aches or particularly dense muscle groups.
Feel free to explore all three. You can't go wrong—the most important rule is using it consistently.
What are some "pro tips" for getting the most out of my FluxGo?
Absolutely! Here are three tips from our community of pros and long-time users:
- Direct Skin Contact is a Must: Always apply FluxGo directly to bare skin. Clothing will block the light and reduce effectiveness.
- Hydrate: Drink a glass of water before or after your session. Well-hydrated tissue is more receptive to light therapy.
- Pair with Movement: Try using it before light stretching or after a foam rolling session. Many users find this synergy enhances their results.
Is it okay to use PRUNGO with other RLT devices?
Yes, but we recommend treating different body parts rather than 'stacking' therapy on the same spot at the same time. FluxGo's dual-light system is designed to be a complete, stand-alone solution for any target area.
Troubleshooting & Tech
How do I know my modules are charging? The screen doesn't stay on.
"You are spot on! The module screen doesn't stay on—we designed it that way to be subtle and save power.
Here’s the simple, one-second check to confirm charging has begun:
Look for the "Charging Handshake"
Whether you're using the Charging Case or the direct Magnetic Cable, the moment you connect a module, its screen will light up for a few seconds.
That brief flash is your "Handshake"—a definitive confirmation that charging is active. The screen will then go dark, but your PRUNGO is still powering up.
Troubleshooting: No Handshake Light?
➡️ Almost every time, this is the reason:
The small, clear protective film on the gold charging contacts is still on. It’s easy to miss! Please peel it off.
If that's already done, a quick wipe of the contacts usually does the trick."
Is the laser in FluxGo actually safe for at-home use?
Yes, 100%. The laser is a Class 3R type, which we specifically engineered with a customized safety system to make it completely safe for at-home use, no professional needed. It operates on the principle of Photobiomodulation, which stimulates your cells with light, not with heat or damaging energy. You get the powerful benefits, with total peace of mind.
What are the tech specs (wavelengths, power density)?
We use the most clinically-studied wavelengths for therapeutic benefits: 660nm (Red) and 850nm (Near-Infrared).
Our power density is calibrated for an optimal therapeutic dose, reaching up to:
Focused LED: 80 mW/cm²
Polarized Laser: 100 mW/cm²
This combination ensures a level of effectiveness you won't find in most at-home devices.
Orders & Support
How do I track my order?
You have two easy ways to track your order's journey to your doorstep:
- Check Your Email: The moment your PRUNGO ships, we'll send you a shipping confirmation email containing your tracking link.
- Use Our Tracking Page: You can also enter your order number and email on our dedicated [Order Tracking Page] anytime to see its live status.
Standard shipping within the US typically arrives in 3-5 business days.
I never received my order, what do I do?
Your peace of mind is our priority. If your tracking hasn't updated or you have any concerns, please reach out to our dedicated support team at support@prungo.com with your order number. We will make it right, guaranteed.
I forgot to use a discount code, can you help?
We’ve all been there! Please email our support team at support@prungo.com within a few hours of placing your order. If the code is valid for your purchase, we'll absolutely do our best to apply it for you.
What is your 30-day money-back guarantee?
This is our 30-Day At-Home Trial. We encourage you to use your PRUNGO consistently and experience the difference. If you don't absolutely love it within 30 days, you can return it for a full, no-hassle refund.
What if I need to make a return or exchange?
Starting a return is a simple two-step process:
Check Your Eligibility: First, please visit our [Returns Policy Page] to quickly confirm that your item is within the 30-day window and meets the return conditions.
Contact Our Team: Once confirmed, simply send an email with your order number and reason for return to our dedicated support team at support@prungo.com. We'll guide you through the next steps.
For exchanges, the quickest way is to complete a return for a refund and place a new order.
Still Can't Find an Answer?
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