Shipping Policy

Order Processing Time

All orders typically take 2 business days to process before shipping. Order processing will not begin until valid payment has been received. Business days are Monday through Friday, excluding Post Office and UPS holidays such as New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. During busy periods or holidays, it may take a bit longer to process and ship your order. If there are any changes to the availability of items in your order while we're processing it, we'll notify you via email or phone call about any delays.

Shipping Time

We are shipping globally!

If you have any questions about the shipping policy, please contact support@prungo.com.

Delivery

Once your order has been shipped, you will receive a shipment confirmation email with details of the items in your package, and a tracking number. To track your package, visit our website and go to the Track Your Order page. Please note that sometimes it takes some time for the shipping company to update the status of your shipment and your tracking link may not work immediately. If you do not receive your package, please contact us within 30 days of your order date. Late requests will not be accepted.

Change Shipping Address

We can modify the delivery address for you when the package has not been shipped. Unfortunately, we cannot change the shipment once the product is in transit.

Over Delivery Time

International shipments may be delayed due to various factors. If your order is delayed, please contact us via email at support@prungo.com, and we will check the situation with the shipping company in time. Thank you for your understanding and support.

About Tax

Our goal is to provide you with the best shipping options wherever you are. Please note that the destination country may impose customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are not included in the shipping cost and will be charged separately by customs. Customers are advised to be aware of customs policies to avoid additional charges or delivery delays.

Contact Information

Questions about the Shipping policy should be sent to us at support@prungo.com.

Important Information

• PRUNGO operates multiple warehouses, so the return address may differ from the company address. You must send your package to the specified return address after obtaining return approval.
• Unauthorized returns will not be processed, and we are not liable for issues such as refusal, loss, or damage of such packages.

1. Return and Exchange Conditions

      Eligibility:

• Purchases made on our official website (prungo.com) by individual consumers, not businesses, are eligible for return within 30 days of receipt.
• Returns without prior authorization will not be accepted. Contact PRUNGO customer support within 30 days of receiving the product to initiate the return process.

     Condition of Items:

• Products must be returned in their original condition, packaging, and include all original items from the box. Items returned without packaging or missing components will not be accepted.

• Please keep the original packaging for at least 30 days after you get it.

• Items damaged due to human actions post-delivery are not eligible for return or exchange.

2. General Return Process

     Initiate Your Return:

• Contact PRUNGO customer support to notify us of your decision to return the item.
• You may be asked to provide proof of purchase and photos of the product in its original packaging.

     Prepare Your Return:

• Securely package the item, including all accessories, tags, and original packaging.
• Ship the package to the designated address using a trackable shipping method.

     Return fees：

• Shipping Fees: Unless the product is damaged or defective, you are responsible for return shipping costs.

• Restocking Fee: For returns or exchanges initiated after 14 days from receipt, a $50 restocking fee will apply unless the product has non-human-caused damage.

3. Refunds

• Once your returned product is received and inspected, we will evaluate it for damage, contamination, wear, or missing parts. Any depreciation in value will be deducted from the refund.

• Refunds will be processed after inspection at the warehouse and issued to the original payment method. Processing times may vary depending on your bank or credit card company.

4. Order Cancellations

• Orders cannot be canceled once shipped. To cancel an order after shipping, you must initiate a return after receiving the product.

5. Damaged or Incorrect Items

• Inspect your order upon receipt. If you receive a damaged, defective, or incorrect product, contact us within 48 hours for resolution. Your satisfaction is our priority.

Warranty Policy

30-Day Satisfaction Guarantee

PRUNGO is committed to ensuring the satisfaction of our customers.  If, for any reason, you are not entirely pleased with your purchase, you may return undamaged items within 30 days of the purchase date for a full refund.  Following the receipt and inspection of the returned item at PRUNGO’s warehouse, the refund will be processed promptly.

Returns Process:

RMA Requirement: To initiate a return, customers must first obtain a Return Merchandise Authorization (RMA) number by contacting PRUNGO customer support.

Complete Returns: All returns must include the original accessories and packaging.

Refund Initiation: Refunds are initiated upon the successful receipt and inspection of the return.

Replacement Dispatch: Replacements are dispatched following the receipt and verification of the return.

Delivery and Return Shipping Costs: Refunded only in the case of quality-related issues.

RMA Validity Period: The RMA for a return is valid for 30 days from the issue date.

International Returns:

Returns from Overseas (Customer-Initiated): Not accepted.

Overseas Returns (PRUNGO-Initiated): Accepted for refunds only.

Warranty Coverage:
PRUNGO products are backed by a comprehensive 12-month warranty from the date of purchase, underscoring our commitment to quality and customer satisfaction.

Warranty Inclusions:

The warranty exclusively covers manufacturing defects and faults in the original workmanship.
Replacement or repair of defective products is at Prungo’s discretion.
Limitations:

The warranty does not cover damages resulting from improper use, accidental damage, or modifications.
Products damaged due to external causes, such as natural disasters, are not covered.
Unauthorized repairs or modifications will void the warranty.

Warranty Claims:

Proof of Purchase: Customers must provide proof of purchase to file a warranty claim.

RMA for Warranty Service: An RMA number, obtained through customer support, is required for all warranty services.

Documentation: Customers may be asked to provide a serial number, photographs, or videos demonstrating the defect.

Shipping Costs: Prungo covers shipping costs for warranty-related returns.

Exclusions:

This warranty does not extend to:

Normal wear and tear.
Damage due to misuse, neglect, or accidents.
Unauthorized modifications or repairs.
Connection to an inappropriate voltage source.
Contact Information:
For any questions or to initiate a return or warranty claim, please contact PRUNGO support at: support@prungo.com.

This warranty policy is subject to changes. For the most current version, please visit our website.