Question 1

How often should I use the device per week?

Accepted Answer

The recommended frequency of sessions depends on whether you are in an initial treatment phase or a maintenance phase. Here is a general protocol that many users find effective:Initial Phase: When you are first addressing a more acute or persistent issue, consistency is key. We recommend 1-2 sessions per day, for 5-7 days a week.Maintenance Phase: After a few weeks, once you notice an improvement in your condition, you can reduce the frequency. At this stage, 3-5 sessions per week are often sufficient to maintain the benefits. You can also use it on an as-needed basis.

Question 2

Can I treat multiple body parts on the same day?

Accepted Answer

Yes, absolutely. The usage guidelines (e.g., 1-2 sessions per day) apply to each specific area, not your whole body's cumulative time. You can safely treat your knee, then your shoulder, then your back all on the same day.

Question 3

Is it okay to use PRUNGO with other RLT devices?

Accepted Answer

Yes. If treating different body parts (e.g., PRUNGO on your hand, a panel on your face), it's generally fine. We advise against using multiple devices on the exact same spot immediately back-to-back to avoid over-stimulation. Spacing out treatments for the same area is a good approach.

Question 4

Which power mode should I start with?

Accepted Answer

We recommend starting with the MILD or MID setting to see how your body responds. You can then increase to the STRONG setting for a more potent treatment as you get comfortable.

Question 5

What is the recommended way to charge the modules for optimal battery performance?

Accepted Answer

The charging dock features overcharge protection, but continuous connection to a power source is not recommended. Once fully charged, the dock stops charging; however, if left plugged in, the battery will gradually discharge and recharge when the voltage drops below a certain level.For regular use, modules can be placed back into the charging dock after each session without waiting for the battery to deplete. Alternating between two or three modules during use does not affect battery lifespan or charging efficiency.

Question 6

My unit works great, but I can't get the modules to charge. What am I doing wrong?

Accepted Answer

Make sure the protective film at the bottom of the module has been removed. If it hasn’t, remove it and try charging again. If the issue continues, please send us a video showing the problem so we can assist you further.

Question 7

Why are my modules only charging to 90% instead of 100%?

Accepted Answer

If the charging case is plugged in while charging the modules, they may stop at 90%. Try charging the modules with the case unplugged but fully charged. They should then reach 100%!

Question 8

How do I know if the module is charging?

Accepted Answer

When a module is properly charging (either in the case or with a magnetic cable), the red light panel on the module itself will light up to display the battery level or charging progress. When it's fully charged, this display will show "100%".

Question 9

What do the indicator lights on the charging case mean?

Accepted Answer

The indicator lights on the charging case show the case's own battery level. If only some lights are on, the case itself needs to be charged. When the case is fully charged, all indicator lights will be solid.

Question 10

How long will it take to receive my order?

Accepted Answer

Typically, it takes 5-12 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 11

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://prungo.com/a/TRACK

Question 12

Do you ship internationally?

Accepted Answer

Yes, we do offer international shipping to many countries! We want to make PRUNGO's benefits accessible to as many people as possible. Shipping fees and delivery times may vary depending on your location.To check if we deliver to your country and get an accurate shipping cost, please visit our checkout page or contact our customer support team with your location details. We’ll ensure your order reaches you safely and promptly!

Question 13

I never got my order, what to do?

Accepted Answer

We're sorry to hear that you haven't received your order yet. Please follow these steps:Check your tracking information: You should have received an email with tracking details. You can check the status of your delivery via the tracking link. Verify your address: Ensure that the shipping address provided is correct. If there’s any issue with the address, please get in touch with us right away.Contact the carrier: Sometimes, carriers may delay deliveries or have package issues. If your package is marked as delivered but you haven't received it, please contact the carrier directly.Reach out to our support team: If you're still experiencing issues, please contact our customer support team. Provide your order number, and we’ll investigate the situation and make sure we resolve it as quickly as possible.We’re here to help and want to ensure you get your PRUNGO products as soon as possible!

Question 14

My tracking number isn't working or shows "not found." What's wrong?

Accepted Answer

Don't worry! It can take 24-48 hours for a new tracking number to become active in the carrier's system. Sometimes, our system may also initially provide a link that hasn't fully synced. Please try tracking your number again after a short while on a universal site like https://www.17track.net/en . If it still doesn't work after 48 hours, please contact us.

Question 15

Where does my order ship from?

Accepted Answer

Orders to the United States ship from our US warehouse. Orders to all other countries ship from our international warehouse in China.

Question 16

I forgot to use a discount code, what can I do?

Accepted Answer

Please contact our support team at support@prungo.com with your order number as soon as possible. If your order hasn't been fully processed or shipped, we will do our best to assist you.

Question 17

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 18

Can I exchange an item?

Accepted Answer

Yes, we offer exchanges for items that are in new, unused condition. If you'd like to exchange an item, please follow these steps:1. Contact us: Reach out to our customer support team within 30 days of receiving your order.2. Return the item: Once we confirm the exchange, you'll need to send the item back to us. Please ensure it's in its original condition and packaging.Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. If you have any questions or need assistance with the exchange process, feel free to reach out to our team – we're happy to help!

Din indkøbskurv er tom

The Story is in the Science. The Proof is in Their Journey.

Explore Our Archive of Completed Journeys

Ready to Start Your Own Story?