We're sorry to hear that you haven't received your order yet. Please follow these steps:

Check your tracking information: You should have received an email with tracking details. You can check the status of your delivery via the tracking link.
Verify your address: Ensure that the shipping address provided is correct. If there’s any issue with the address, please get in touch with us right away.
Contact the carrier: Sometimes, carriers may delay deliveries or have package issues. If your package is marked as delivered but you haven't received it, please contact the carrier directly.
Reach out to our support team: If you're still experiencing issues, please contact our customer support team. Provide your order number, and we’ll investigate the situation and make sure we resolve it as quickly as possible.

We’re here to help and want to ensure you get your PRUNGO products as soon as possible!

Prungo

Initial Phase: &nbsp;When you are first addressing a more acute or persistent issue, consistency is key. We recommend&nbsp; 1-2 sessions per day, for 5-7 days a week.
Maintenance Phase: &nbsp;After a few weeks, once you notice an improvement in your condition, you can reduce the frequency. At this stage,&nbsp; 3-5 sessions per week &nbsp;are often sufficient to maintain the benefits. You can also use it on an as-needed basis.